Refund & Cancellation Policy

Effective date: October 16, 2026

This policy explains how to cancel a purchase made from this website, when a refund applies, and how refunds are processed. It applies alongside our Terms of Service and the quote, order or project agreement for your engagement. Where a signed project agreement sets different cancellation or refund terms for that project, that agreement applies to it.

What you can buy from us

Two things are sold through this website, and they cancel differently:

• Website update subscriptions (Starter, Growth and Scale) — a one-month period of small changes to an existing website that Busiserve has already built and delivered. These are bought in the dashboard, charge once, and do not renew automatically. Each plan is listed on the pricing page with its price and its number of included change requests.
• Development projects — websites, applications, CMS, CRM, ERP, API and automation work, quoted individually after we review your requirements. These are not bought from a published price on this website; their fees, milestones and cancellation terms are set in the written quote or project agreement.

The internal Company CRM is not sold

Busiserve also operates an internal application, the Company CRM, which our own administrators and team members use to assign and track work. It is not sold, licensed, subscribed to or billed separately, to customers or to anyone else. There is no purchase price, subscription fee or renewal attached to it, no customer order includes access to it, and nothing on this website charges for it.

Because nothing is ever paid for the CRM, there is no payment to cancel and no amount that could be refunded in respect of it. This changes nothing about the terms above: the cancellation and refund terms for website update subscriptions and for development projects continue to apply in full to those paid services, and remain subject to applicable law. Internal CRM access itself is granted, suspended or withdrawn by Busiserve administration as described in our Terms of Service, which is an access decision and not a cancellation or refund matter.

How to request a cancellation or refund

Send a request to busiserveinfotechsolution@gmail.com from the email address on your account, or call +91 97944 24169. You can also use the contact page. Please include:

• the order number or Razorpay payment reference;
• the registered account email address;
• the plan or project the request relates to; and
• the reason for the cancellation or refund request.

We acknowledge refund and cancellation requests by email and tell you what we have decided, and why, in writing. A request is treated as received only once it reaches one of the contacts above; a message to any other channel may not be seen.

Website update subscriptions: cancellation

A subscription covers one calendar month and does not renew on its own, so there is nothing to cancel to stop future billing — a new period starts only when you buy one.

• Before any change request is started. If you have not yet submitted a change request and no work has begun, tell us and we will cancel the subscription period. A refund request in this situation is reviewed on the facts of the order, including whether the period has already run.
• After work has started. Once we have begun work on a change request, the fee covers the work performed and the time reserved for your month. The remaining change requests in that period cannot be exchanged for money.
• Unused change requests. Change requests expire with the subscription period they belong to and are not refunded, credited or carried into a later period. This is stated on the pricing page before purchase.
• If we cannot deliver. If we accept a subscription and are then unable to provide the agreed small-change support within your period for a reason on our side, we will either extend the period or refund the part of the fee that relates to the support we did not provide.

Development projects: cancellation

• Before work begins. A quote is an enquiry response, not a charge. If you cancel after paying an advance but before we begin work, we refund the advance less any third-party costs already committed on your behalf and any work already carried out at your request.
• Work in progress. Fees for completed milestones, work already performed and third-party costs already incurred are not refundable. Where a project is cancelled mid-milestone, we confirm in writing what was completed and what, if anything, is returned.
• Delivered work. Once a deliverable has been delivered, deployed or accepted, its fee is not refundable. Defects in delivered work are handled as corrections under the project agreement, not as refunds.

Third-party costs are not refundable

Domains, hosting, email services, paid plugins, themes, licences, app-store fees, API usage and other third-party subscriptions are purchased from those providers and are governed by their own refund rules. Where we buy them on your behalf, these amounts are not refundable by Busiserve, even when the rest of an order is cancelled.

Failed and duplicate payments

• A payment that fails or is left incomplete. No subscription is activated and no order is fulfilled. If money was debited while the payment shows as failed, it is normally reversed by your bank or card issuer without any action from us. Tell us if it has not reversed and we will trace the transaction with Razorpay.
• A duplicate payment. If you are charged more than once for the same order, write to us with both payment references. Once Razorpay confirms both charges relate to the same order, we refund the duplicate amount in full. A duplicate payment is never treated as a second subscription period unless you ask for it to be.
• An amount charged in error. If an amount was charged that does not match the price shown at checkout, tell us and we will refund the difference once verified.

How an approved refund is paid

Approved refunds are made through Razorpay to the original payment method used for the purchase. We cannot send a refund to a different card, account or payment instrument, and we do not refund in cash.

After we approve a refund, we initiate it with Razorpay. The time it then takes to appear in your account is set by Razorpay and by your bank or card issuer, not by Busiserve, and for an international card payment it can be longer than for a domestic one. We tell you the date we initiated the refund and the reference you can quote to your bank. We do not control, and cannot guarantee, the settlement date.

Checking the status of a refund

Reply to the email thread for your request, or write to busiserveinfotechsolution@gmail.com with your order number. Your dashboard shows your plan, verified payments, activation and expiry dates and remaining change allowance, which is also useful when you contact us. Once a refund has been initiated with Razorpay, the status with your bank is best confirmed using the refund reference we provide.

Complaints

If you are not satisfied with a decision on a cancellation or refund, write to busiserveinfotechsolution@gmail.com with the subject line "Complaint" and your order number. Describe what you asked for and what you think should happen. We review complaints ourselves before any external step and respond in writing. Nothing in this policy affects rights you have under applicable consumer law.

Chargebacks

If you believe a charge is wrong, please contact us first. We can usually resolve a billing error faster than a chargeback, and a chargeback raised while a request is already with us may delay the outcome. We cooperate with Razorpay and the card networks on any dispute and provide the order, delivery and communication records relevant to it.

Changes to this policy

We may update this policy when our services or payment providers change. The updated version is posted on this page with a new effective date. The version published when you placed your order applies to that order.

Contact

Busiserve Infotech Solution, A1, Sector 59, Noida, Uttar Pradesh, India. Email busiserveinfotechsolution@gmail.com, phone +91 97944 24169. See also our Terms of Service and Privacy Policy.